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Product Designer

Job Position: Sr Service Manager
Experience: 7-12 years

– Lead the provision of practical solutions for electric 2-wheeler customers facing vehicle
– Assess and analyze service-related issues, ensuring effective and timely resolutions.
– Oversee the entire service lifecycle, optimizing services for evolving customer needs.
– Develop strategies for efficient service operations, focusing on spare parts availability and
troubleshooting ease.
– Investigate breakdowns, propose improvements, and prevent recurrence through process
– Create SOPs to guide service technicians effectively and maintain high-quality service standards.
– Manage and lead a team of service technicians, providing guidance for day-to-day operations.
– Project manage multiple service operations to meet organizational goals.
– Respond to and manage service queries from customers, ensuring customer satisfaction.
– Collaborate cross-functionally for seamless service integration and alignment with organizational
– Implement quality control measures to ensure high-performance services.
– Maintain detailed documentation and prepare regular progress reports.

– Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or related field.
– 10-15 years of experience in service operations for electric 2-wheelers.
– Strong technical background in understanding complex systems.
– Leadership skills to guide a team of service technicians.
– Project management experience in overseeing multiple service operations.

Job Summary


Nashik, Maharashtra, India

Job Type

Full Time

Date Posted



7-12 years

Working Hours

9 AM - 6 PM

Working Days

Weekly: 6 days
Weekend: Sunday